Quality policy

The Clinique El Yosr Internationale in Sousse, Tunisia's mission is to provide its patients with the best level of quality through the services it offers, whether in the care or the services offered; and this in compliance with the laws, codes and regulations in force as well as respect for our ethics.

We aspire to strengthen our leadership position in the healthcare sector and stand out from our competitors through the quality of our services and the satisfaction of our patients.

Our quality policy is based on the following objectives:

Listen carefully to our patients, understand and anticipate their needs and expectations.

Promote ethical reflection.

Be attentive to legal and regulatory requirements and comply with them in all circumstances.

Provide our employees with working conditions that promote the improvement of their skills and performance.

Create a real dynamic in the evaluation and improvement of our professional practices.

Building risk management focused on prevention and guaranteeing the highest level of safety for our patients.

Guarantee strict compliance with hygiene measures and prevent nosocomial infections (Infections linked to treatment).

Put in place the technical, human, financial and organizational resources allowing continuous improvement in the quality of care.

Continuously review our internal methods and processes with a view to improving efficiency and effectiveness in achieving our objectives.

« As General Manager of the El Yosr International Clinic, I undertake to provide all the resources necessary for the implementation of this policy, and I count on the active involvement of each of the stakeholders so that together we ensure the maintenance and improvement of our quality management system».

Chairman and CEO

Dr. Khaldoun Ghannouchi