Interior rules of the El Yosr International clinic

The internal regulations, made compulsory by the Public Health Code, define the administrative and medical organization of the hospital, specifying the rules applicable to both patients and staff.

Its recent update makes it a reference document for healthcare professionals, just as much as it enlightens users in their discovery of the hospital and guides them throughout their care path.

The reader will discover the new organization of the Intercommunal Hospital Center into poles of activity, the administrative and medical functioning, the role of the decision-making bodies and that of the advisory bodies.

Preamble

The El Yosr International clinic, a private multidisciplinary health establishment, provides care.

It plays a role in health protection as well as in promoting the quality of care.

In this context, and considering the patient as a privileged partner, the staff work for the well-being of the sick person, his comfort and his safety and establishes with him and his entourage a relationship of care based on trust.

Patients and members of their families visiting them or those accompanying them must, for their part, help the staff of the Establishment to carry out their care and nursing tasks in the best conditions and to apply and enforce the prescriptions. and directives from doctors and management.

These Internal Regulations, applicable to patients as well as to any person visiting or accompanying them, specify the rules of organization and internal functioning of the Clinic and govern the relations between the patient, his entourage and the staff. It is displayed in all rooms.

The patient and his entourage

Admission

The El Yosr International Clinic, provides care for any person requiring vital emergency care, or referred by their attending physician for hospitalization, able to honor the payment of services provided to it.

At the time of admission, the patient (or his family), provided with a liaison letter must indicate his full identity as well as his personal details and those of a person to contact if necessary, justify his capacity beneficiary of social security if he has it and find out about the conditions of his hospitalization.

A provision corresponding to what will be due over the duration of the stay may be requested by the clinic upon admission if the patient does not benefit from any social security cover. In all cases, a provision is requested to cover the daily rate.

In the event that, upon discharge, the admissions office is not in possession of the care, the full cost will be requested.

For his comfort, the patient to be hospitalized is required not to forget his linen and personal effects; bed linen is provided by the Establishment. Personal laundry is not maintained. He is also required not to bring valuables into the Establishment; the Clinic management can only be held responsible for objects entrusted to it against receipt.

Stay

Everything is done to ensure that the stay takes place in the best conditions and to allow the patient to go through the moment of his hospitalization in serenity:

A medical and paramedical team ensures the smooth running of care throughout the stay. The anesthetists-resuscitators ensure post-operative follow-up in collaboration with the surgeon.

Visits from relatives and family, with exceptions justified by the patient's condition, are of great help and support for hospitalized patients. Clinic staff provide them with the best possible welcome during posted visiting hours. Visits should be of short duration. The number of visitors per patient should be limited to two people at a time. The visit is prohibited for children under ten years old.

The visiting hours for hospitalized patients posted at the reception must be respected.

Patients hospitalized in intensive care are only visited with medical authorization. In this case, visitors must wear appropriate clothing provided by the Establishment.

The patient may be accompanied by a loved one. For reasons of security and discretion, accompaniment is possible in the patient's room after the agreement of the doctor (or nurse).

The Clinic is a non-smoking place of care, rest, tranquility and security.

Patients, visitors and accompanying persons are invited to help the staff of the Establishment to ensure the tranquility of the patient, to respect order, cleanliness and silence, to ensure the safety of the hospitalized patient and to Establishment and to apply medical prescriptions.

The doors slamming due to the draft must be avoided. The volume of audio-visual devices must be permanently reduced or these devices must be fitted with headphones. Room-to-room visits between patients or accompanying persons are prohibited.

The doors must be kept closed in all seasons, day and night.

To avoid possible disturbances in the electrical installation and inconvenience to neighboring patients, it is forbidden, without special authorization from the Management, to connect electrical devices. It is forbidden to use candles and incense or to throw anything on the floor or through windows. Access to the elevators is prohibited for unaccompanied children.

In order to preserve the cleanliness of the premises and the rest of hospitalized patients, it is strictly forbidden for accompanying persons to bring cold or warm food and alcoholic or other drinks which, before or after consumption, clutter the room and maintain disorder.

The Clinic, being responsible for therapy with regard to the attending physician or surgeon, it is absolutely forbidden to provide patients with drugs not prescribed by prescription and to bring food and drink.

Cell phones are accepted after medical advice and after having read the relevant instructions.

Damage, possibly caused by the patient or one of his relatives during the stay, is the responsibility of the patient and the amount of repairs or replacements will be charged to the bill. The patient can express his expectations and requirements through satisfaction surveys, complaints recorded in the registers reserved for this purpose as well as verbal complaints which, to be successful, must only be made to qualified representatives of the Establishment.

Personal

The El Yosr International Clinic guarantees the quality of reception, treatment and care, the safety, rest and tranquility of the hospitalized patient. It does everything in its power to ensure that everyone has a dignified stay and adequate care and accommodation conditions.

Home - Comfort

Reception at the El Yosr International Clinic is provided day and night, every day of the week.

A team ensures the reception, orientation and information of the public.

As soon as they enter, the patient is taken care of by the admissions department, which creates their file and sends it to their room.

The El Yosr International Clinic provides patients with comfort, tranquility and security in premises that comply with standards.

The rooms have:

• medical equipment including.
  • an electric medical bed with four articulations allowing reclines for their comfort.
  • one source of oxygen and one empty source.
  • a nurse call trigger.
  • other equipment on medical prescription.
• and what is necessary for their rest and well-being.
  • individually regulated air conditioning.
  • bathroom and shower.
  • telephone extension.
  • Remote-controlled LCD television set with satellite reception allowing access to several channels.
  • patient rest chair.

Unless a special diet is prescribed, hospitalized patients are entitled to three meals.

Care

The Clinic guarantees the quality, follow-up and continuity of care and ensures patient safety in the performance of these tasks:

Paramedical staff provide care, nursing and the application of medical prescriptions with the greatest care. He is responsible to the establishment and to the patient for the administration of pharmaceutical products. He must take all the necessary precautions, in particular checking the dosage and concentrations of the drugs used. Paramedical staff are strictly prohibited from administering drugs not prescribed by the attending physician.

The response to the calls of the sick must be made in the minimum of time with the greatest complacency and concern. Paramedics should not leave the ward and abandon patients before the arrival of the replacement team. If this is late, he must refer it to the Management.

Any abnormality or complication in the patient's condition should be reported immediately to the attending physician. Any accidental bite of a staff must be reported within 24 hours to the management of the establishment, which will take the necessary measures in accordance with the laws and regulations in force.

Employees are responsible for ensuring the proper functioning of the equipment entrusted to them and must report in writing to the supervisor of the unit any stoppages or incidents noted as soon as they occur. They must also ensure the sterilization of tools and accessories. Used needles should be collected immediately after use in specially reserved containers. Septic waste as well as ordinary waste are distributed in garbage bags of different colors according to their type.

Eating and smoking are strictly prohibited in the workplace. Any cause of noise must be avoided. No introduction of drinks, food, drugs intended for the sick, is tolerated unless authorized by the Management.

Each employee must observe the utmost cleanliness in the performance of their duties: Hair must be tied up, wearing a headdress and a cap is compulsory; any other mode of dress during working hours is prohibited.

Transfer / Exit / Death

Transfer

Hospitalized patients can be transferred to another private or public institution at their request, that of their family or of the attending physician. Each transfer must be noted with the date, reason and conditions of transfer.

Output

The exit is decided after medical advice. However, it can be done at the request of the patient himself against medical advice, after having been informed of the possible risks to which he is exposed. In this case, he is required to sign a waiver releasing the Establishment from any liability.

If the patient is a minor, the person responsible for him must be present for his discharge, provided with an identity document.

In all cases, the patient (or his family) must report to the admissions office to regularize the administrative file and pay the various fees that may be due.

It is requested to vacate the room by 10 am at the latest.

The staff in charge of care specifies the discharge time and provides the patient with:

• his medical letter written by the doctor.
• imaging pictures, accompanied, if necessary, by a prescription as well as prescriptions for the management of home care.
• depending on the case, a work stoppage, a consultation appointment ...
• At the end of the stay, the attending physician receives a report on the hospitalization.

Before each outing, paramedical staff must ensure that:

• the medical prescriptions have been well explained to the patient.
• the complete medical file with surveillance sheets, medical prescriptions and the results of additional examinations has been correctly archived. A copy of this file can be given to the patient at his request.

Death

Each death must be certified by a doctor who must complete a death certificate in accordance with general regulations.

The deceased patient must remain in the room for 2 hours before being transferred to the mortuary room.

The patient's death must be notified in the admissions register.

Parents or relatives are informed by all means within 24 hours of the finding.

In the event that no member of the deceased's family shows up to complete the usual formalities and take possession of the body within one week, the Clinic's management will make the declaration of death to the service of the municipality concerned which will carry out the burial of the deceased at the expense of the Establishment.

Patient rights

The Clinic takes care of the well-being of patients. It must treat them with respect, respect their privacy, guarantee the confidentiality of personal information (administrative and social), communicate to them all information concerning them and preserve their privacy and tranquility.

Right to privacy and confidentiality

Every hospitalized patient has the right to respect for his private life.

Staff are bound by professional secrecy and professional discretion. He must maintain absolute discretion on all facts or information of which he is aware. People guilty of violation of medical confidentiality while they are custodians of it, by state or profession, or by temporary or permanent position, are administratively sanctioned, in addition to legal proceedings.

A hospitalized person may request that their presence be withheld.

The hospitalized person can receive visits of their choice in their room, while respecting the privacy and rest of other patients. She has the right to the confidentiality of her mail, her telephone communications, her conversations with visitors and with the health professions.

The access of journalists, photographers, advertisers and sales representatives to patients can only take place with the express consent of the latter and subject to the written authorization given by the Director of Establishment.

Patient information

A caring relationship based on trust requires that the patient be informed about their state of health. The information relates to the various investigations, the various treatments or actions proposed, their usefulness, their possible urgency, their consequences, the normally foreseeable risks they entail as well as the other possible solutions and the foreseeable consequences in the event of refusal. .

Medical confidentiality is not binding on the patient. The doctor must regularly provide simple, accessible, intelligible, effective and fair information. He responds tactfully and appropriately to questions. So that the patient can participate fully, in particular in the therapeutic choices that concern him and in their daily implementation, the doctors and paramedical staff participate in informing the patient, each in their area of ​​expertise.

Staff, without having to convince, must ensure that the message is understood.

Respect for the person, their privacy and tranquility

Respect for the patient's privacy must be preserved during care, toilets, consultations and medical visits, pre and postoperative treatments, x-rays, stretchers and at all times during their hospital stay.

The hospitalized person is treated with respect and must not suffer from ambiguous words and attitudes on the part of the staff.

The Establishment takes measures to ensure the tranquility of patients and to reduce as much as possible the nuisance linked in particular to noise and light, in particular during the hours of rest and sleep of patients.

The Clinic is a non-smoking place of care and rest.

In order to preserve the cleanliness of the premises and the rest of hospitalized patients, the staff must respect and enforce the hygienic conditions and the calm of the Establishment

Engagement

Upon admission to the Clinic, these regulations oblige the Establishment, the patient, his companions, his family and visitors.